Shipping & Returns

Shipping within the US $10

International shipping $45

If you place your order before 2pm, it will be processed the same day. We ship via UPS ground. Please allow extra processing time for orders placed over the weekend as well as during our busy sale season and holidays.

You have 7 days from when you receive your package to return your order. If your return is shipped after the timeframes indicated above, we cannot issue a refund or send the merchandise back to you.

If you would like a different size or color, please return your original purchase and place a new order online. Anything ON SALE is a FINAL SALE and cannot be returned.

Returned items must be undamaged, unused, in its original condition and packaged labels, tags and barcodes still attached. Sales receipts must be attached with all returns. Please allow 5-7 working days from receipt of a return for us to process a refund or an exchange. Once the refund is processed, you will receive a confirmation email.

Zaikamoya cannot take responsibility for lost or stolen packages. 

If applicable, any customs or import duties are charged once the parcel reaches the country of destination. These costs must be paid for by the recipient of the parcel. We have no control over these charges and cannot indicate these additional costs before purchase, as customs policies and duties vary between countries.

Products should be returned to the following address:

Zaikamoya

144 Underhill Ave #1

Brooklyn, NY 11238

If you have any additional questions regarding the returns policy, please contact us via email at info@zaikamoya.com

Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Gift cards and store credit are not redeemable for cash, unless required by state law.