Shipping & Returns

Shipping within the US $10

International shipping $45

You have 7 days from when you receive your package to return your order for a refund. Items should be back in our warehouse by the 7th day.

You have 14 days to return for a store credit.

If your return is shipped after the time frame indicated above, we cannot issue a refund or give credit.

If you would like a different size or color, please return your original purchase and place a new order online.

Anything ON SALE is a FINAL SALE and can not be returned.

Returned items must be undamaged, unused, in its original condition and packaged labels, tags and barcodes still attached. Sales receipts must be attached with all returns.

Please allow 5-7 working days from receipt of a return for us to process a refund or an exchange. Once the refund is processed, you will receive a confirmation email.

If you would like to cancel your order we will do our best to do so.There will be 5% restocking fee for canceled orders.

A 15% restocking fee will be deducted from refund on orders $800 or more  if 50% or more is returned.

Zaikamoya can not take responsibility for lost or stolen packages. 

If applicable, any customs or import duties are charged once the parcel reaches the country of destination. These costs must be paid for by the recipient of the parcel. We have no control over these charges and cannot indicate these additional costs before purchase, as customs policies and duties vary between countries.


 Fee of $10 will be deducted if label is used.


If you have any additional questions regarding the returns policy, please contact us via email at